Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTAMBC403C Mapping and Delivery Guide
Coordinate resources

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency HLTAMBC403C - Coordinate resources
Description This unit describes the skills and knowledge required to supervise organisation resources to ensure availability of vehicles and personnel
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit applies to coordination of ambulance services
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Pre-requisite unitThis unit must be assessed after successful achievement of pre-requisite:HLTAMBC401C Receive a request for service
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Co-ordinate vehicle and personnel resources
  • Undertake resource allocation in accordance with local ambulance standard operation procedure
  • At all times monitor known factors that may impact on service demand
  • Ensure the location and commitment of ambulance service resources are known at all times
       
Element: Liaise with ambulance communications personnel
  • At all times ensure personnel are given clear information
  • Communicate factors affecting resource availability to personnel
  • Identify factors affecting resource availability by seeking information from other ambulance communications personnel
  • Document information according to local ambulance standard operation procedure
  • Implement "on scene" communication chain of command
       
Element: Liaise with other related organisations and emergency services
  • Identify the need for involvement of other service(s) in a timely manner
  • Determine other service involvement in line with the case need
  • Ensure other service is contacted, adequately briefed, and appropriate assistance requested
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of performance in the work environment is preferable
However, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence

Evidence of workplace performance over time must be obtained to inform a judgement of competence

Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Related units:

The unit should be assessed in conjunction with the following related competency unit:

HLTAMBC402C Assign ambulance service resources

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Local standard ambulance operation procedure

Use of communications equipment and systems

Available resources and their application

Other emergency and non-emergency services and their function

Essential skills:

It is critical that the candidate demonstrate the ability to:

Deal with a variety of situations/incidents, including:

urgent

non-urgent

routine

special

Deal with:

incidents when the involvement of other related emergency and non-emergency services is needed

incidents involving prolonged entrapment

incidents when assessment must be made as to the most appropriate receiving facility

incidents involving multi-casualties ie large numbers associated with bus, rail, multi-vehicle accidents

incidents when alternative receiving facilities need to be found

incidents requiring multi-agency response

Assess and analyse potentially multiple emergency and non-emergency situations requiring solutions immediately

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Demonstrate computer literacy, keyboarding skills

Use problem solving skills including:

using available resources

analysing information

making decisions that ensure efficient and effective coordination of resources

Use oral communication skills required to fulfil job roles as specified by the organisation, including:

asking questions

active listening

asking for clarification of information from other personnel

negotiating solutions

acknowledging and responding to a range of views

Use interpersonal skills, including:

working with others

relating well with other team members and personnel from other emergency services

Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:

reading and understanding resource requirements

recording data accurately and maintaining records

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Known factors may include, but are not limited to:

Organised events (sporting and social)

Demonstrations

Marches

Holidays and festive occasions

Ambulance service resources may include, but are not limited to:

Road

Aviation

Maritime

Other emergency services may include, but are not limited to:

Fire

Police

SES

Voluntary organisations

Utilities

Community services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Undertake resource allocation in accordance with local ambulance standard operation procedure 
At all times monitor known factors that may impact on service demand 
Ensure the location and commitment of ambulance service resources are known at all times 
At all times ensure personnel are given clear information 
Communicate factors affecting resource availability to personnel 
Identify factors affecting resource availability by seeking information from other ambulance communications personnel 
Document information according to local ambulance standard operation procedure 
Implement "on scene" communication chain of command 
Identify the need for involvement of other service(s) in a timely manner 
Determine other service involvement in line with the case need 
Ensure other service is contacted, adequately briefed, and appropriate assistance requested 

Forms

Assessment Cover Sheet

HLTAMBC403C - Coordinate resources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTAMBC403C - Coordinate resources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: